Dublin North West Area Partnership is committed to ensuring that complaints from clients are dealt with in a professional, trustworthy and confidential manner. The complaints procedure is available to all clients of Dublin North West Area Partnership.

Should you have a complaint with regard to Dublin North West Area Partnership’s services and supports and would like to have the matter addressed please follow the complaints process as outlined below.

Complaints Process

Stage 1. Where possible you should first seek to address your complaint with the staff member directly involved in providing services and supports to you.

Stage 2. If the complaint remains unresolved you should complete a Complaints form and forward to Dublin North West Area Partnership’s Employment Services Manager. The Employment Services Manager has responsibility for managing complaints and dispute resolution.

If you have difficulty in completing the form an independent member of staff will be assigned to assist you. Please contact reception in either the Finglas, Cabra or Ballymun office should you require assistance.

Stage 3. Dublin North West Area Partnership aims to deal with all complaints within seven working days. Upon receipt of your formal written complaint a letter of acknowledgement will be sent to you and you will then be invited to meet the Employment Services Manager to discuss the mater in person.

Copies of Dublin North West Area Partnership’s Client Complaint Form are available at reception in our Finglas, Cabra and Ballymun Offices. It is also available to download .DNWAP-Client_Complaint_Form_0001 updated

Every effort has been made to ensure that these forms are easily accessible and have been literacy proofed.

All complaints received will be held in the Complaints Folder which is held by DNWAP Employment Services Administration section.